Returns & Exchanges

At American Girl, we want you to be perfectly satisfied with your purchase. If for any reason you are not happy with your order, we accept returns of unworn, unwashed, or defective merchandise within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Download and print the prepaid shipping label provided through the portal and secure it to the outside of your original packaging.

3

Drop Off Package

Take your package to any authorized carrier location or schedule a pickup for convenient processing.

4

Receive Your Refund

Once our warehouse receives and inspects your items, a refund will be issued to your original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing