Frequently Asked Questions
Everything you need to know about your American Girl fashion experience.
What is the standard shipping time for orders within the United States?
Standard shipping typically takes 5-7 business days. We also offer expedited shipping options at checkout if you need your items sooner.
What is your return and exchange policy?
We want you to love your purchase. If you are not satisfied, you can return or exchange items in their original condition within 30 days of receipt. Please note that personalized items are final sale.
How do I determine the correct size for my doll or child?
Each product page features a detailed size guide. For doll clothes, our outfits are specifically tailored to fit the classic 18-inch American Girl dolls, as well as our Bitty Baby and WellieWishers lines.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal and American Girl gift cards.
Are your clothing materials safe and high-quality?
Absolutely. Safety is our top priority. All our fabrics and materials undergo rigorous testing to ensure they meet or exceed all safety standards and provide long-lasting durability for play.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress.